Beginning January 1, 2019, your Humana Spending Accounts will transition to a new technology platform known as Humana Access®. Humana Access will provide you with a simple, easy-to-use way to pay for eligible out-of-pocket healthcare and dependent care expenses. You will continue to get the same great tax advantages along with an improved debit card and more digital tools to manage your account(s).
What does the transition mean for you?
A new debit card that can be used with all the spending account(s) in which you’ve enrolled including the dependent care flexible spending account.
A new website and mobile app that offer a familiar online banking experience with more self-service tools so you can easily manage your account(s) anytime, anywhere.
(Please note: you will continue to manage your medical, dental and vision plans through MyHumana.com and the MyHumana mobile app.)
Online tutorials, videos and interactive calculators to answer your questions and help you get the most value from your spending account(s).
The same knowledgeable service you have always received from our Customer Care Center.
What happens next?
You will receive detailed information about this transition and what it means for you in a few weeks.
In late December, you will receive your new Humana Access Mastercard® debit card to replace your current Humana Access Visa® debit card.
On January 1, 2019, you can begin using your new debit card. You will also receive information on how to register your account on the Humana Access website and mobile app at that time.
We are excited to provide you a better way to manage your healthcare and dependent care costs. Please stay tuned for more information. If you have any questions about the transition in the meantime, you can contact our Customer Care Team at 1-800-604-6228 (TTY: 711), 8:00 AM - 7:00 PM Eastern.