1. Visit www.humana.com and click on Sign In
2. If looking to reset your Username, select "Forgot Username". Click Continue under Member.
3. Enter your personal information and click Submit.
4. Verify your information - once confirmed, your username will be displayed.
5. If you forgot your password: Click on "Forgot Password"
6. Click Continue under Member
7. Enter your Username
8. Choose the method in which you would like to verify your security (security question, social security number or mobile phone)
9. From here, you are prompted to create a new password
10. If using the Mobile App – select either the Forgot Username or Forgot Password links. (these will open the pages referenced above)