Skip navigation
All Places > Member Support > Taking Control of Cost > Blog

Humana Pharmacy mail delivery: convenience and more


You can save time with Humana Pharmacy mail delivery. You’ll receive your medications and health supplies at home so you won’t have to travel to a drug store every month. And you may be able to save money with mail delivery pricing as well!

You can get more information by calling Humana Pharmacy: 1 - 800 - 379 - 0092.

  • Fill prescriptions for maintenance medications 3 months at a time.
  • Get possible savings.
  • Receive most medications 10 to 14 days after you place your Humana Pharmacy order, and in 7 to 10 days for a refill.
  • Talk directly to a pharmacist.
  • Pharmacists review each new prescription.


Great concept!


Taking your medicine

Posted by humanaadmin3 Moderator Aug 3, 2018

Your doctor prescribed your medicine to help keep you healthy, but if you aren't taking your medicines exactly as your doctor said you should, they won't work as well. Missing even 1 dose per week can affect how well your medicine works.


Staying organized

  • Put your medicine in a safe and convenient spot where you're sure to see it, like on your nightstand or kitchen counter.
  • Take your medicine at the same time as you do another daily activity, like brushing your teeth in the morning or eating breakfast.
  • Pick a specific time to take your medicine and set an alarm. If you take a medicine more than once a day, set multiple alarms.
  • Use a pillbox to organize your pills by the time of day or days of the week.
  • Add a sticker or place an X on your calendar on days when you're supposed to take your medicine.
  • Arrange for a friend or loved one to give you a friendly reminder to take and refill your medicine.
  • Order your refills several days early so you'll have your medicine before you run out. And ask your pharmacist whether the pharmacy can remind you when you’ll need a refill.



Managing costs


  • If you're taking a name-brand medicine, talk to your doctor about lower-cost options like generics or alternatives. Generics are as safe and effective as your name-brand medicine. In fact, they are identical in dose, form, safety, strength and quality. Sign in to MyHumanaand go to Maximize Your Pharmacy Benefit to see if there is an alternative to your name-brand medicine in your plan.
  • Make sure your doctor knows about all the prescriptions and over-the-counter medicines you take. If you have more than one doctor, they might not be aware of all the medicines you take. It's possible you could be taking two medicines for the same treatment and spending extra money.
  • Shop around. Prices may be different depending on which pharmacy you use. Use Humana's Drug Pricing tool to find out how much your medicine will cost at a network pharmacy. You can also find the Drug Pricing tool on your MyHumana mobile app dashboard.
  • Use network pharmacies. If you choose a pharmacy that isn't in Humana's network, none of your benefits will be applied to your prescription. That means you'll have to pay for your medicine out of pocket. Use the Pharmacy Finder tool to find a pharmacy in your plan's network, or search for a pharmacy on your MyHumana mobile app by using Find Care located under Tools.  
  • You may have preferred cost-sharing pharmacies within your network depending on your plan. You can find out if a pharmacy offers preferred cost-sharing by looking in your Annual Notification of Change or your Evidence of Coverage documents.
  • Consider a mail delivery pharmacy. Many maintenance medicines can be less expensive if you buy them in 3 month supplies through the mail. If Humana Pharmacy® mail delivery pharmacy offers preferred cost-sharing on your plan, your benefits may include $0 copays for Tier 1 generic maintenance medicines. To get started, visit Other mail delivery services may be available in your network.
  • Call Humana's Health Planning and Support line at 1-XXX-XXX-XXXX to see if there are any financial assistance programs you may qualify for.


  • Don't spread out your doses to save money. You should always take your medicine as often as your doctor instructed. Missing even 1 dose per week can change how well your medicine works.
  • Don't split pills. Most medicines come in different strengths and your doctor chose your dose for a reason. Splitting pills could also cause side effects or affect how well your medicine works.
  • Don't stop taking your medicines unless your doctor tells you to stop.


Dealing with side effects

Give your body time to adjust

Side effects may not last long. Your body just needs to adjust to the medicine. If you take less of your medicine or take it less often because of side effects, it could take even longer for your body to get used to it. Stick with your medicine unless side effects become severe. In that case, contact your doctor right away.

Not all medicines work well together, even if they work well on their own. What you are feeling may not be a side effect of one medicine—it could be your medicines reacting to each other. This is why it's important to make sure your doctor and pharmacist know all the medicines you take, including over-the-counter products like pain relievers. Herbal medicines and vitamin supplements can also react with your medicine.

Do you have more than one condition or illness?

Your doctor prescribed your medications with your condition in mind. But if you don't tell your doctor all of your conditions, he or she may prescribe a medicine that doesn't interact well with other conditions you might have. Make sure your doctor and pharmacist know about all your conditions before you take a new medicine.

Some medications might not mix well with common foods you eat

Ask your doctor or pharmacist whether this could be a problem for your medicine. Learn about common food and drug interactions

Take the right medicine, at the right time, in the right amount

Knowing the right way to take your medicine could reduce side effects. For example, your medicine may need to be taken when you eat or taken at a certain time of day. If you aren't sure about the best way to take your medicine, ask your doctor or pharmacist.

Following instructions

Don't guess when it comes to instructions. Your doctor or pharmacist will be glad to make sure you have the correct instructions on how to take your medicine. Call them right away if you have questions about your medicine.

Getting transportation

There may be resources available to you if you are having trouble getting to the pharmacy to refill your medicines. Call 1-XXX-XXX-XXXX, and let the on-call nurse help you.




Help with remembering

Humana offers helpful  tools to help keep you on track with your medicine. You can sign up at and we’ll guide you through each step.

Visit get refill reminder text alerts:

  1. Sign in to MyHumana
  2.  Go to "My Profile"
  3. Select "Manage My Mobile Number" and "Alerts"
  4. Register your mobile phone number (your number will appear automatically if you've already registered)
  5. Sign up for refill reminder text alerts


To get daily reminder texts through the MyHumana mobile app:

  1. Open your MyHumana mobile app on your smartphone
  2. Choose "Doctors & Drug Tools"
  3. Select "Medication Reminders"
  4. Create a new reminder




Enjoying your benefits

Remember to use your Humana ID card every time you pick up your medicine at the pharmacy. This keeps your information up to date and lets the pharmacist check to make sure you're not at risk for any harmful interactions between your medicines.

The pharmacy network and/or provider network may change at any time. You will receive notice when necessary.

Humana’s pharmacy network, for both the Humana-Walmart and Humana-Preferred prescription drug plans, offers limited access to pharmacies with preferred cost sharing in urban areas of AL, CA, CT, DC, DE, GA, IA, IL, IN, KY, MA, MD, ME, MI, MN, MO, MS, MT, NC, ND, NH, NJ, NY, OH, OR, PA, RI, SC, SD, TN, VA, VT, WA, WV, WY; suburban areas of AZ, CA, CT, DE, HI, IL, IN, MA, MD, ME, MI, MN, MO, MT, ND, NH, NJ, NY, OH, OR, PA, PR, RI, VT, WA, WV; and rural areas of AK, DC, IA, MN, MT, ND, NE, SD, VT, WY. There are an extremely limited number of preferred cost share pharmacies in urban areas in the following states: CT, MA, MI, MO, MS, NC, NY, OH, RI, SC and VT. The lower costs advertised in our plan materials for these pharmacies may not be available at the pharmacy you use. For up-to-date information about our network pharmacies, including pharmacies with preferred cost sharing, please call Customer Care at 1-XXX-XXX-XXXX (TTY: 711) Monday – Sunday, 8 a.m. – 8 p.m., or consult the  pharmacy directory at

1*Humana Pharmacy mail delivery shipments for new prescriptions are typically received within 7-10 days from the date of your order and in 5-7 days for a refill. If you don’t receive your shipment within this time frame, call 1-XXX-XXX-XXXX (TTY: 711). Humana Pharmacy is available Monday – Friday, 8 a.m. – 11 p.m., and Saturday, 8 a.m. – 6:30 p.m., Eastern time.

Be proactive


Your doctor has prescribed medications for a reason—to help you stay healthy! Forgetting even one dose per week can affect how well your medicine works. Taking your medicines as directed may help you avoid costly medical issues down the road*.


Easy ways to remember your meds


Put your meds in an easy-to-find spot where you’ll be sure to see them, such as your kitchen counter or nightstand.

  • Make it a habit: Take your medicines at the same time as you do other tasks, such as brushing your teeth or getting dressed in the morning. Or set an alarm to go off at the same time every day as a reminder. Set several alarms if you take medicines throughout the day.
  • Stay organized: You can use a pill organizer to organize your pills by time of day or day of week to remember your medication. For medicines you don’t take every day, add a sticker on your calendar on the days you’re supposed to take them.
  • Sign up for automatic refills: Many pharmacies, like Humana Pharmacy, offer automatic refills on your medicines. Your pharmacy may even call your doctor’s office for you if your prescription has expired and it’s time for a refill.
  • Use a mail-order pharmacy: Mail-order pharmacies, like Humana Pharmacy, can help make sure you have your medicines when you need them.




*Avalere Health LLC. (2013). “The Role of Medication Adherence in the U.S. Healthcare System.” Retrieved from

Links to various other websites from this site are provided for your convenience only and do not constitute or imply endorsement by Humana of these sites, any products or services described on these sites, or of any other material contained therein. Humana disclaims responsibility for their content and accuracy.

This material is intended for informational use only and should not be construed as medical advice or used in place of consulting a licensed medical professional. You should consult with your doctor.

Humana is a Medicare Advantage HMO, PPO and PFFS organization with a Medicare contract. Enrollment in any Humana plan depends on contract renewal.

This information is not a complete description of benefits. Contact the plan for more information. Limitations, copayments and restrictions may apply. Benefits may change each year.

Maybe you take one or two medications regularly, or only an occasional pill when sick, but women 30-65 take the most prescription medications, and yet there's lot of things we don't know about our taking medicine.1

Surprisingly, in any given week, four out of five U.S. adults will use prescription medicines, over-the-counter drugs, or dietary and herbal supplements. Nearly one-third of adults take five or more different medications.2Worse, during 2002–2012, almost 700,000 children under six experienced out-of-hospital medication errors.3

The Institute of Medicine (IOM) report, Preventing Medication Errors, estimates that 1.5 million preventable adverse drug events occur each year in the United States.4

Seems what you don’t know about taking your medicine can hurt you.

"It’s important to understand what drugs you're taking or giving to someone else," says Marijke Vroomen Durning, RN, author of the newly released Just the Right Dose: Your Smart Guide to Medications & How to Take Them Safely.

Below are answers to a few questions you may have about taking medicine:

1. Is it OK to cut or chew pills, or break open capsules?

Because some capsules have special coatings that dissolve when the medicine gets to a certain point in the body, they may not work or be as effective if you open, cut, or chew them. Plus, some drugs have a time released coating where the outer portion of the pill dissolves first and the inner portion is set to release in the gut slowly over time. If it's not clearly stated on your drug's directions, ask the pharmacist if cutting or breaking open the capsule is acceptable.^5

2. Is it a must to take medicines with food, water or on an empty stomach per the instructions?

"Some medicines are ******* the stomach," says Durning. Taking with food helps buffer that so you don’t develop an upset stomach or heartburn. Taking your drug with water also helps push the medicine down all the way to the stomach more quickly. In fact, some meds say to drink with a full glass of water. Don't skip this step and only take a sip. A full glass may help prevent the pill from becoming lodged in the esophagus and creating an uncomfortable burning sensation. "Alternatively," says Durning, "Some medicines need the acid in an empty stomach to help dissolve them properly." Follow the directions on your prescription label exactly.^6

3. Why do you need to clean pill crushers or cutters?

If it’s acceptable to cut or crush your pills, always clean your pill crusher device after each dose. Tiny fragments of the medication can become lodged in the device, increasing the amount of medicine in subsequent doses. Also, if you share a crusher with another family member, make sure to clean the device so there’s no way you're taking traces of someone else’s medications or them yours.^7

4. What can you do if you have trouble swallowing pills?

Swallowing pills can be a challenge for those who find it difficult. According to the Harvard Health Letter, it causes one in three people to gag, vomit, or choke.^8 One study found the pop bottle method may help. Fill a plastic water or soda bottle with water. Place the pill on your tongue and close your lips around the bottle opening. Take a drink, while keeping your lips around the bottle. Use a sucking motion to swallow the water and pill.^9 Durning says practice with Tic Tacs; the small candies make the perfect fake pill to figure out the method of swallowing pills that works best for you. "Try drinking from a straw; some people find that the suction helps them swallow the pill," says Durning. You can also take a deep breath, then a sip of a water before swallowing. Don’t stretch your neck backwards. Instead do the opposite, bend forward and look down before swallowing to relax neck muscles. Try out capsules vs. tablets. Some people can swallow one more easily. Finally, ask about liquid options or if the pill can be crushed and placed in a spoonful of peanut butter or ice cream.^10

5. Does the angle of the injection make a difference?

For most people who give themselves injections, holding the needle at a 90 degree angle is preferable, and what they were taught by their health provider. "However, for people who are thin or have less subcutaneous fat, especially in the upper arm, a sharper angle, may work better," says Durning. Ask your health provider if say, a 45-90 degree angle might work best for your body type.^11

6. Is a generic medicine as good as the name brand?

As a rule, all drugs made with the same medicinal ingredients are exactly alike. But each manufacturer may use different non-medicinal ingredients such as fillers and binders that give the drug its color or taste. "For this reason, not all generics are 100 percent alike. They should all work the same way and be as effective as each other. And most often they are," says Durning. But sometimes these non-medicinal ingredients may slightly change how the drug works or it may cause a different side effect. However, the FDA requires generic drugs to have the same quality and performance as brand name drugs.^12 If you’ve switched from a name brand to a generic—or vice versa--talk to your doctor about any differences in the medicine's effectiveness you may experience.^13

Understanding how your medicine works and why you should take it exactly as prescribed helps to reduce risks associated with taking medicine.


6 Tips For Taking Medication Safely | Humana

Sources not cited or linked to above:

^1, ^7

^2 Institute of Medicine. Preventing Medication Errors: Quality Chasm Series. Washington, DC: National Academies Press; 2007.


^5, ^6, ^10, ^11, ^13 Phone Interview with Marijke Durning, RN 2/3/15




This material is intended for informational use only and should not be construed as medical advice or used in place of consulting a licensed medical professional. You should consult with your doctor.