The unexpected happens more than we’d like and when it does, it often makes us realize how unprepared we may be for many things in life. When you have to make an urgent healthcare decision, make sure you are ready. Here are some of the choices available to you, so you know where to go the next time you need treatment.
HumanaFirst® Nurse Advice Line*
When a health concern arises, and you aren’t sure what to do, call the HumanaFirst Nurse Advice Line.* It is available 24 hours, seven days a week. A nurse will provide advice on how to treat your situation at home or decide that another level of care is appropriate.
Take advantage of the relationship you have with your doctor. Calling your doctor’s office, during business hours, is your best option for treatment.
Check first if your provider is part of the network by using the Physician Finder tool on MyHumana1 or use the MyHumana1App on your mobile device.
When your doctor isn’t available, a retail clinic can help you with minor problems like a cold, earache, or sore throat. Retail clinics are conveniently located at certain stores, such as CVS, Target, Kroger and Walgreens.
You can use the Physician Finder tool on MyHumana1 or the MyHumana1 App on your mobile device to determine which retail clinics participate with your Humana plan. For additional questions or to verify eligibility to receive care at retail clinics please call the Member Services number shown on your Humana Member ID card.
Urgent care center
When you have a minor illness or injury and your doctor isn’t available, you might consider going to an urgent care center. Waiting periods are usually shorter than in an emergency room and many centers have x-ray and lab services and are open in the evenings and on weekends. Consult with your nearest urgent care center to confirm the services they provide.
Visit the emergency room for a serious medical condition like uncontrolled bleeding, chest pain, heart attack, difficulty breathing and possible stroke, or any threat to life or limb. Be prepared. That’s the key to getting the right care in the right place.
*The Nurse Advice Line may not be available with all plans. Please call the Member Services number as shown on the back of your Humana Member ID card, or log onto MyHumana1, from the Get Healthy drop down select Health Programs to verify if you are eligible for this service.
Finding Medical Care - Where to Go When You Need Treatment