Urgent Care FAQs

Document created by humanaadmin3 Moderator on Aug 1, 2018Last modified by humanaadmin3 Moderator on Aug 3, 2018
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What exactly is an urgent care center?

Urgent care centers provide immediate medical treatment for minor and moderate illnesses and injuries like cuts and scrapes or respiratory and sinus infections. Most centers are open seven days a week with evening hours and an appointment is usually not needed.


How does urgent care compare to an emergency room?

Emergency rooms (ERs) provide treatment for patients with life-threatening illnesses and injuries. They are staffed 24 hours a day, seven days a week. However, ERs can be expensive and often have long waits for treatment.

Urgent care centers are different. They provide medical treatment for minor and moderate illnesses and injuries, usually with no appointment needed. While many urgent care centers are open daily and have evening hours, most close at night. They are typically less expensive than emergency rooms and have shorter waiting times.



How can I find a nearby center?

If you are a Humana member, simply search to find your closest urgent care center. You can also search for an urgent care center using your MyHumana mobile app. Once logged in, click on Find Care located under Tools. 


Not a Humana member? Contact your plan provider to locate your nearest network urgent care location.