Have questions on your spending account? Find help here!

Document created by communitymanager Moderator on Jan 11, 2019Last modified by communitymanager Moderator on Jan 11, 2019
Version 2Show Document
  • View in full screen mode

We are here to help!

If you attempted to reach us, we apologize for the longer than normal hold times. Please know our representatives are doing everything they can to ensure timely resolution.


As we value your time, I wanted to share some ways you can get the answers to your questions without having to wait on hold.


Need help with:


Using your Mastercard

Setting your communication preferences

Card not received or lost/stolen

Obtaining your PIN - Personal Identification Number

Request card to be issued to dependent/spouse

Check your account balance

Managing your HSA (Health Savings Account)

HSA Quarterly statements

HSA Investments (If applicable)

HSA Beneficiaries

HSA Contributions

HSA Account fees

HSA Withdrawals

HRA and FSA Reimbursement

These resources will provide the guidance you need!

Humana Access Online User Guide

Frequently Asked Questions


For general questions, check out our Humana Support Community. Here, you can review content and post questions for one of our moderators to address.


To find out how to check your balance – see here: How to check your 2018 FSA/HRA/PCA Balance


If you require further assistance, please reach out to us via our Chat With Us service. (Accessible via MyHumana and www.humana.com )


For anything that is not captured above, and requires immediate assistance,   then, please feel free to contact us directly at 800-604-6228.