How do I access Physician Finder or locate a provider?
For assistance finding a specific provider, group or facility, a listing of providers, or by symptom, condition or procedure, please use the Physician Finder tool within your MyHumana account. The steps to access Physician Finder are as follows:1. Log in to your MyHumana account.2. Under Find a Provider, click the Go button (it is already defaulted to the Medical option under Search for). You can also choose Dental if needed.3. Under Search, select the option for the type of search you want to do.4. Depending on your search type, fill in the appropriate information.5. Click on the Search button.Choosing a provider from this listing ensures your provider or facility are in-network so that you receive your in-network level benefits. Out-of-network benefits are applicable if the provider is not displayed.
You can also search for providers via the MyHumana mobile app. (Tools - "Find Care").
So today I woke up with a urgent medical need but not emergency room criteria type condition (although it could go that way very easily). I just received coverage through Humana and was trying to locate a urgent care center or other type of medical office that was open on Sunday. I was having trouble finding anyone on the app tool so sent a chat to the Humana Customer Service rep. She was very nice and emailed me a list of providers! I saw a ton on the list but only 2 were from my city (which is not a small but good sized metropolis. The other 40 or so providers were within a 350 mile radius. I looked to see who was open and both were closed on Sunday. I then went to the surrounding area and every one of them were closed on Sunday. Now I have to drive to another state to find medical care that is in-network. For a company as large as Humana is, I think that these types of problems for your subscribers needs to be looked at closely. I could have easily went to the ER, had every test ran under the moon, received a couple thousand dollars in medical bills and Humana would have had to pay a higher percentage of charges due to the increased cost as well.
I am so sorry to hear that you have fallen under unfortunate circumstances.
I was able to perform a search and located the following:
Mercy Urgent Care LLC 710 S Green River Rd Ste AEVANSVILLE, IN47715
2101 N Green River Rd Ste AEVANSVILLE, IN47715
8211 W State Route 66 Ste ANewburgh, IN47630
Henderson Minor Outpatient Medicine LLC 1015 N Elm StHenderson, KY42420
MinuteClinic 4480 1st AveEvansville, IN47710
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