I was at a providers office today and had to pay for services. When I find out that my HSA money did not transfer over to the new system. I called the number on the back of the new HSA card and they confirmed my balance and told me that this was a global issue and did not have an ETA on when my money would be transferred over and made available to me. In the mean time, I could not pay my bill and I have weekly visits for which I don't know how I am going to pay for. I should not have to use my personal credit cards. I have worked to save my money for medical expenses and it should be available to me. It is January 18th and I can't believe there is no ETA as to when this issue will be resolved. I am writing a letter to the president of Humana, this is unacceptable.