AnsweredAssumed Answered

how come my hsa money did not transfer over to the new system 

Question asked by carrasquillo2 on Jan 18, 2019
Latest reply on Sep 3, 2019 by communitymanager

I was at a providers office today and had to pay for services. When I find out that my HSA money did not transfer over to the new system. I called the number on the back of the new HSA card and they confirmed my balance and told me that this was a global issue and did not have an ETA on when my money would be transferred over and made available to me. In the mean time, I could not pay my bill and I have weekly visits for which I don't know how I am going to pay for. I should not have to use my personal credit cards. I have worked to save my money for medical expenses and it should be available to me. It is January 18th and I can't believe there is no ETA as to when this issue will be resolved. I am writing a letter to the president of Humana, this is unacceptable.

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