Customer Support is close right now. Plenty of money in account but it is showing denied
I am so sorry to hear of the unfortunate circumstances causing an Urgent Care visit for your wife.
In review of your account, it does not appear that you elected to continue with an HSA for the new year. For this reason, your issued card is no longer active. Instead, your account is classified as "an orphan account". This means, that your funds reside directly with UMB. Once the transfer is complete, you will receive a new card and instructions from UMB directly.
Retrieving data ...