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Why am I being charged a penalty when my doctor doesn't get pre-authorization? I personally called and got pre-authorized but my doctor didn't. Humana paid the doctor their usual amount and charged me $500. Why didn't Humana just charge the doctor?

Question asked by 5kind3e170g2w on May 1, 2019
Latest reply on May 2, 2019 by humadmin5

Sleep study. I saw the charge on my bill and called Humana. They said they had a record of my calls for pre-authorization but that my doctor's office hadn't gotten pre-authorization.