We are new to this whole insurance thing. Well I have always used my VA benefits for my health care. We are not sure how this works. My wife made an appointment to have her teeth looked at and schedule some needed work, why did they tell us that we needed to put $625 down when our deductible is only $100 for our family? I just really don't understand any of it. Is there a person that I can talk to maybe even face to face to explain everything to me? I hate all this computer stuff.