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why did I receive notice from UMB that my account is no longer connected to Humana?

Question asked by 5WETT4J992N5W on Sep 3, 2019
Latest reply on Sep 3, 2019 by communitymanager

Humana Access shows I have a ZERO balance in my HSA account and suddenly there is no longer a payroll deduction going into any HSA.  Why did this happen?  what should I do?  UMB sent me a new card but is not a Humana card and they told me they are charging me $2.50 per month to maintain my HSA account through them.