It is not fair that I miss out on so many of my points because of this faulty Go365. It is evident that the system works with my device because I do get points a couple of days a week. This really needs to be fixed.
I can certainly appreciate this being a frustrating experience, especially when you have to re-sync often.
Once a device is synced, we encourage our members to sign into their Go365 mobile app weekly to ensure the data flows from your device to your Go365 account.
One thing to also check is that the application tracking your steps, is indeed tracking accordingly.
More troubleshooting information can be found here:
General Troubleshooting and FAQs for Device Sync | Go365 Community
To learn more about syncing your devices:
Connect your devices! | Go365 Community
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