I have several transactions which I paid out-of-pocket without using my Humana spending account card. I can see the list by looking at Claims-->Claim Activity and checking the Action Needed filter:
These items have a button labeled Request Reimbursement
When I click that button it brings up a dialog which auto-populates all of the data and says the following:
Good news. You do not need to attach a receipt since this claim was loaded by your carrier.
When I click OK on that dialog and check the Transactions tab for that claim, it show up in the Denied category:
Prior to this year, it was very easy to submit a reimbursement request by email. This has been very frustrating - I've called three times and no one's instructions seem to work. Can you please give me some direction?