I cannot login to my Humana account online or in the app. I keep getting the error: For the protection of your personal information your session has automatically timed out. I have changed my password and still cannot login.
I am sorry to hear of the difficulty you are encountering.
Can you try uninstalling the application and then reinstalling? This will help to ensure you have the right version.
I have uninstalled the app and installed it again with no change. I cannot log in to the app or online at humana.com
Thank you for attempting that piece.
Are you able to access via the web and the issue is solely via the mobile app?
If so, can you provide me with the version you installed, and the specific device you are using?
Your Community Manager - Marie H.
I cannot access via the web or the mobile app. The version I have installed in 2.2.6 in the google play store. The specific device being used is a Moto E5 Play on AT&T network.
Thanks, I will send you a direct message to obtain more information.
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