It's the same doctor every week. Transaction is always approved yet they keep asking me to upload a receipt.
I apologize for the inconvenience we are causing you with our FSA verification process.
Per IRS regulations, we are required to verify all transactions using our member’s spending account funds, to ensure that these pre-taxed funds are being used in a manner deemed qualified by the IRS. This is the reason you will receive requests for verification of your spending account transactions. In order to satisfy the needs for verification, Humana needs the five pieces of information as follows: name of the provider, the date of service, a description of the services provided or products purchased, the name of the patient and the cost of the services or products purchased. This information is best presented by an explanation of benefits from your insurance company or an itemized receipt from your provider.
I will send you a direct message with some more details regarding your specific account.
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