AnsweredAssumed Answered

Plan is active but account features still locked

Question asked by aka11217243758 on Jan 13, 2020
Latest reply on Jan 13, 2020 by communitymanager

I'm on a humana dental plan that has been effective since 1/1/2020 but I'm always redirected to the "welcome" page (https://myhumana2.humana.com/member-welcome) and I'm unable to access any and all features including bill pay, account management, etc. I get the same sort of issue using the android app.

 

I believe the site thinks my account is still "pending-active" even though it's been active since 1/1/2020.

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