I changed my Dental Insurance to PPO during "Open Enrollment" and I have had the higher deduction taken from my paychecks and on my navigator page it states that I have had PPO Dental Insurance since 12/1/2019 - however, everywhere else it says I still have HMO Dental. Why is this happening? I have even called up your office and the customer service person said I am still HMO. This needs to be corrected.
Who do I contact to correct this issue?