Hi - I received an EOB from an appointment dated 12/26/19 for an exam for $78. I never saw the dentist that date. I was scheduled for a cleaning that day. I went in for a cleaning and they advised me it would be a deep cleaning. In August 2019 when I went in for a cleaning and checkup with the hygienist she told me she would assess me at my NEXT cleaning for a deep cleaning. I never received a dental plan for price and time. When I went to my appointment on 12/26 I then found out it was to be a deep cleaning. I reminded the hygienist of our conversation in August and she said well let me look at at your teeth now. Her exam took at most 5 minutes. She then said I needed a deep cleaning. I refused the deep cleaning for I was never given a dental plan.
I don't think there should be a charge for the 12/26/19 exam because it was a "surprise deep cleaning" to which I had no knowledge of. A deep cleaning should never be a surprise because there are enough dental surprises anyways. I also plan to go to another dental office, a more ethical office in Feb or March and I need that covered by dental insurance. If another office deems I need a deep cleaning and provides me with a dental plan, so be it and I will be prepared in advance.