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Why can I not get a hard copy of an referral/authorization that is listed as approved?  I did chat and I called customer service and was told that I cannot get a hard copy of my own authorization.

Question asked by 1007sepm on Feb 13, 2020
Latest reply on Feb 13, 2020 by humanaadmin2

I am caught between my primary office(that says they sent the authorization) and the specialist(that says they don't have it).  I went on the Humana site and it shows on the list as approved with a number.  I signed on to chat to see about getting a hard copy e-mailed.  Nope, cannot do it.  I called the 800 number and was told(after she contacted authorizations) that they are not allowed to send me a copy of my own authorization.  I am a little confused as to why?????  Now I have to take off from work this afternoon to go to my primary doctor's office to make sure they have sent it so when I take off from work again tomorrow to go to the specialist, I hope they have it and will see me about my cataracts.  I am a little unhappy about this and someone needs to fix this.  In this day and age of communication, I should have to physically go do this.  Darn!

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