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Cannot do anything online - for the 2nd month in a row, after months of calls

Question asked by aka1771341569 on Mar 23, 2020
Latest reply on Mar 23, 2020 by communitymanager

I have been with Humana for years, and know what my username and password are. Suddenly they do not open my account (meaning, there is zero information there). I have contacted Humana 3 times in the last two months, with a case opened again and again, with promises that "it will work in a few days." It does not. Ever. I have NEVER been unable to sign into my health insurance accounts before now. The error message says that when my account is set up, I will get an email - this does not occur, and I already had to change my username and password in January when this year's insurance kicked in (then and now it says the same thing - thank you for logging in, when we finish setting up your account blah blah blah). I now have 2 premiums past due, because I need to update the credit card number on file. This is in no way okay, especially because I have to sit on hold for an hour each time before reaching anyone at Humana. 

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