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Colonoscopy: our co-insurance for preventative screening is 100%. Why is our doctor being told the cost is $1000 with our insurance?

Question asked by Aka46151613168 on May 25, 2020
Latest reply on Jun 7, 2020 by Aka71271346392

I've confirmed our benefits for medical diagnostic lab is "Co-Insurance Preventive 100.00%" and that the provider is in-network. Our doctor is telling us our co-pay is $1000. Why?