What is Humana doing to expand telehealth services during the COVID-19 pandemic?
Humana has extended telehealth cost-share waivers for all telehealth visits, including those with in network primary care physicians and specialists, including behavioral health, through the end of the 2020 calendar year.
To encourage members to seek care safely while protecting the healthcare workforce, Humana is waiving member cost share for all telehealth services delivered by in-network providers, including telehealth services delivered through MDLIVE® to Medicare Advantage members and to commercial members in Puerto Rico, as well as all telehealth services delivered through Doctor On Demand® to commercial members. Both in-network primary care and specialty providers can deliver care using telehealth services, provided that the Centers for Medicare & Medicaid Services (CMS) and state-specific guidelines are followed. This includes behavioral health services. For telehealth visits with a specialist, members are encouraged to work with their primary care physician to facilitate care coordination.
Members can call the toll-free Customer Care number on the back of their Humana member ID card to get support with specific coronavirus questions and concerns, including live assistance with telehealth.
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