Humana can kiss my *** with their phone service. Just get me a human voice instead of going through prompt after prompt after prompt...only to discover that the automated voice cannot respond or forward me to what I'm looking for.
The WORST experience (and I've had some bad ones).
I hope this goes up the chain because I can only imagine how frustrating this can be to someone not as savvy with computers. Now I'll ask the doctor to prescribe some medication to lower my blood pressure after dealing with a piece of **** phone serve.
Thanks a lot, Humana. Glad our money goes straight to making things more difficult.