Received a envelope in mail stated that
(this mask represents a little extra care).
but there was no mask, was wondering if something went wrong with mine,,Thank you
Thank you for reaching out to us today! We apologize if there was any confusion.
There was a mailing that went out prior to the face masks themselves. This potentially is the one you are referencing.
The following threads may also provide more details for you:
When should I expect to receive my safety kit?
Who is going to be receiving safety kits from Humana? What if my family members, who are not Humana members, need a safety mask? Can I get a safety kit for them too?
What exactly will the safety kit include?
Retrieving data ...